Rawnak Medical Center
Transparent & Fair Refund & Cancellation Policy
At Rawnak Medical Center, we prioritize delivering high-quality healthcare with full transparency. This policy explains our approach to payments, cancellations, rescheduling, and adjustments, in compliance with Ministry of health (MOH ) regulations.
Effective: March 2026
Location: Ajman, UAE
1. Appointment Bookings & Payments
- Appointments may require an advance payment or deposit to confirm your booking.
- Deposits are non-refundable and secure your appointment slot.
- Full payment for treatment packages is required prior to the first session, unless other arrangements are approved in writing by clinic management.
2. Cancellations & Rescheduling
- Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
- Appointments cancelled with less than 24 hours’ notice, or missed sessions, will be counted as used and deducted from your package/session balance.
- Frequent short-notice cancellations may require full upfront payment for future bookings.
3. No Refund Policy
- Payments for consultations, treatments, packages, promotions, or special offers are non-refundable once confirmed.
- Unused sessions or partially completed packages cannot be refunded.
- This policy includes to all payment methods including cash, card, online platforms, Tabby, Tamara, or other digital wallets.
4. Transfers or Adjustments
- Balance sessions in a package may be transferred to a friend or family member with written approval.
- Also, pending sessions may be applied toward another treatment of equal or higher value.
- Transfers or adjustments can only be done once per package and must be used within 12 months of purchase.
Insurance Note:
- Transferred sessions may not be reimbursable by insurance; patients should confirm directly with their provider.
- Adjustments applied to alternate treatments for the same patient may be eligible for insurance reimbursement, depending on the insurer’s policies.
5. Clinic-Initiated Changes
- If the clinic needs to cancel or reschedule an appointment due to operational, medical, or unforeseen reasons:
- Option 1: Reschedule at a mutually convenient time.
- Option 2: Get a clinic credit same as the session value, valid for 12 months toward any treatment.
6. Refunds via Third-Party Platforms
- In rare cases where a refund is approved, it will be processed to the original payment method.
- Refunds through Tabby, Tamara, or other third-party platforms are subject to their processing times and policies.
- Any transaction fees charged by payment providers are non-refundable.
7. Exceptional Circumstances
- In rare situations, such as medical contraindications verified by a licensed doctor, cases will be reviewed individually.
- The clinic may offer a credit note, session transfer, or partial refund based on the assessment.
8. Package Validity
- Prepaid treatment packages are valid for 12 months from the purchase date unless otherwise specified.
- Sessions that are expired, cannot be extended, refunded, transferred, or reactivated.
9. Commitment to Transparency
- Rawnak Medical Center adheres strictly to Ministry of health (MOH ) standards for pricing, billing transparency, and informed consent.
- All patients are informed of payment, refund, and cancellation policies before booking.
- Patients may escalate concerns to the appropriate health authority if they are dissatisfied, in line with UAE healthcare regulations.
Contact Us
- Email: rawnakmc.com@gmail.com
- Phone: (06)741 7995
- Address: 602, 6th Floor, Al Owais Tower Shk, Humaid Bin Rashid Al Nuami St. Al Nakhil, Ajman
