{"id":9091,"date":"2026-03-19T05:54:29","date_gmt":"2026-03-19T05:54:29","guid":{"rendered":"https:\/\/rawnakmc.com\/alrigga\/?page_id=9091"},"modified":"2026-03-24T06:16:27","modified_gmt":"2026-03-24T06:16:27","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/rawnakmc.com\/alrigga\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9091\" class=\"elementor elementor-9091\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62ecc96c e-flex e-con-boxed e-con e-parent\" data-id=\"62ecc96c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27b01a15 at-heading-animation at-animation-heading-none elementor-widget elementor-widget-heading\" data-id=\"27b01a15\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc00b94 e-flex e-con-boxed e-con e-parent\" data-id=\"fc00b94\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e134c15 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"e134c15\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transparent &amp; Fair Refund &amp; Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dfc49f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"1dfc49f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Rawnak Medical Center<\/strong>, we prioritize delivering high-quality healthcare with full transparency. This policy explains our approach to payments, cancellations, rescheduling, and adjustments, in compliance with Dubai Health Authority (DHA) regulations and UAE consumer protection laws.<\/p><p><strong>Effective:<\/strong> March 2026<br \/><strong>Location:<\/strong> Dubai, Al Rigga<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253f464 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"253f464\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Appointment Bookings &amp; Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c181c98 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c181c98\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Appointments may require an advance payment or deposit to confirm your booking.<\/li><li>Deposits are non-refundable and secure your appointment slot.<\/li><li>Full payment for treatment packages is required prior to the first session, unless other arrangements are approved in writing by clinic management.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04118e2 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"04118e2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Cancellations &amp; Rescheduling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b65b7c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9b65b7c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.<\/li><li>Appointments cancelled with less than 24 hours\u2019 notice, or missed sessions, will be counted as used and deducted from your package\/session balance.<\/li><li>Frequent short-notice cancellations may require full upfront payment for future bookings.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1af366 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"d1af366\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. No Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05652de elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"05652de\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Payments for consultations, treatments, packages, promotions, or special offers are non-refundable once confirmed.<\/li><li>Unused sessions or partially completed packages cannot be refunded.<\/li><li>This policy includes to all payment methods including cash, card, online platforms, Tabby, Tamara, or other digital wallets.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c5f65e at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"3c5f65e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Transfers or Adjustments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcd648 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5fcd648\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Balance sessions in a package may be transferred to a friend or family member with written approval.<\/li><li>Also, pending sessions may be applied toward another treatment of <strong>equal or higher value<\/strong>.<\/li><li>Transfers or adjustments can only be done once per package and must be used within 12 months of purchase.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac8f2c at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"fac8f2c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Insurance Note:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec339bb elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ec339bb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Transferred sessions may not be reimbursable by insurance; patients should confirm directly with their provider.<\/li><li>Adjustments applied to alternate treatments for the same patient may be eligible for insurance reimbursement, depending on the insurer\u2019s policies.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc133e1 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"cc133e1\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Clinic-Initiated Changes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dc305e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5dc305e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>If the clinic needs to cancel or reschedule an appointment due to operational, medical, or unforeseen reasons:<ul><li><strong>Option 1:<\/strong> Reschedule at a mutually convenient time.<\/li><li><strong>Option 2:<\/strong> Get a clinic credit same as the session value, valid for 12 months toward any treatment.<\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1da848c at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"1da848c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Refunds via Third-Party Platforms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08ec9d9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"08ec9d9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>In rare cases where a refund is approved, it will be processed to the original payment method.<\/li><li>Refunds through Tabby, Tamara, or other third-party platforms are subject to their processing times and policies.<\/li><li>Any transaction fees charged by payment providers are non-refundable.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7cefc at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"2b7cefc\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Exceptional Circumstances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c23a22 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5c23a22\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>In rare situations, such as medical contraindications verified by a DHA-licensed doctor, cases will be reviewed individually.<\/li><li>The clinic may offer a credit note, session transfer, or partial refund based on the assessment.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99dd389 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"99dd389\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Package Validity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9452b75 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9452b75\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Prepaid treatment packages are valid for 12 months from the purchase date unless otherwise specified.<\/li><li>Sessions that are expired, cannot be extended, refunded, transferred, or reactivated.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd6727 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"2fd6727\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Commitment to Transparency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed2ec84 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ed2ec84\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Rawnak Medical Center adheres strictly to DHA and MOHAP standards for pricing, billing transparency, and informed consent.<\/li><li>All patients are informed of payment, refund, and cancellation policies before booking.<\/li><li>Patients may escalate concerns to the appropriate health authority if they are dissatisfied, in line with UAE healthcare regulations.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10abeb2 at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"10abeb2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3bf848 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"f3bf848\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Email: <\/strong><a href=\"mailto:Info@rawnakmc.com\">Info@rawnakmc.com<\/a><\/li><li><strong>Phone: <\/strong><a href=\"tel:+97142595545\">+971 4 259 5545<\/a> ,\u00a0 <a href=\"https:\/\/wa.link\/tq5t7b\" target=\"_blank\" rel=\"noopener noreferrer\">+971 52 109 4447<\/a><\/li><li><strong>Address: <\/strong><a href=\"http:\/\/wa.link\/tq5t7b\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"elementor-icon-list-text\">Near Al Ghurair Centre, Green Corner Building 2nd floor , Flat no 209 Al Jazeera street &#8211; Al Rigga , Muraqqabat &#8211; Dubai &#8211; UAE<\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Transparent &amp; Fair Refund &amp; Cancellation Policy At Rawnak Medical Center, we prioritize [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9091","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/pages\/9091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/comments?post=9091"}],"version-history":[{"count":10,"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/pages\/9091\/revisions"}],"predecessor-version":[{"id":9114,"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/pages\/9091\/revisions\/9114"}],"wp:attachment":[{"href":"https:\/\/rawnakmc.com\/alrigga\/wp-json\/wp\/v2\/media?parent=9091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}